Thursday, October 30, 2008

Post II of the Day: Internet Awaits Me at Home

Before I get too excited- I haven't tried the Internet at home, but today is the day the Internet is supposed to be on at home and today I even got the e-mail from Verizon, as show here in Exhibit A, saying its true. I already hooked up my modem and everything and keep turning it on everyday to see if it works incase they turned it on early. No luck. Can't wait to get home today to try it out.

I must send a big Thank You to the VP of Customer Service at the local office of Frontier Communications. Someone forwarded my blog post to them and he e-mailed me offering to help. I wrote back saying I appreciate his response and willingness to help, but I had already signed up for Verizon. It's a shame that things only get taken care of in some cases when a little noise is made. I do hope the company- not this local office- but the company as a whole makes some changes to make service a little easier. It is nice to know that this VP cared enough to contact me and offer help. It happend too late, but it was a very nice gesture and says a lot that there are some good people with customer's best interest at heart. I feel I need to post about it to even out my complaint post from a few weeks ago- nothing is more frustrating that not getting someone on the phone, having wrong hours posted, etc. But it's all over as of today. I think. I hope.

No comments: