Sunday, November 2, 2008

Relief!! I Feel Like Me Again! Finally! Internet at Home!

The lack of Internet saga got even better. I was notified Friday that my Internet was ready. I didn't have time to mess with it Friday since it was Halloween, so I got to it Saturday. I was so exctied! I thought all I had to do was plug in everything and install the software from Verizon. No signal. I went through all the trouble-shooting with no luck. I tried it on the three jacks in the house. No luck. So, I called tech support. I explained to her that I just moved and was patiently waiting for two weeks for this date, and told her that I was unable to connect, and that the DSL light was not staying static green, instead, just blinking.

After hearing that, her first question was, "When was the last time your Internet worked?"

Duh! No listening skills whatsover. Then, she tried to look up my account info. She kept saying she can't find me. I repeated to her how to spell my name:

T-A-L-A-R-I-C-O

"Okay. I-R-C-O she said back," to which I corrected her again twice.

"I still cannot find you. Are you sure you ordered service from Verizon?"

"Yes. The number on the screen says to call you."

"Okay, it's T-A-L-A-I-R-C-O, right?"

I wanted to kill myself. She FINALLY got it right.

Then, she proceed to ask all the dumb questions like if my power was on (yes) and if I plugged the filter between the wall jack and the modem.

"No. I am not an idiot. I can follow directions, and plus, there is a huge red sticker on the modem that says not to use a filter between the wall and the modem," I told her back. "The problem where is that the DSL is not present..."

Thank goodness the call with her didn't last terribly long, but I was on hold for quite a while to get over to their dispatch department. I got to another lady who was able to help me. Luckily, Verizon has technicians that come out on the weekends. So, she scheduled me for Sunday, which is today. Chuck from Verizon just left and I know have Internet at home! The problem was that the inside line was not connected to the outside or something like that. A big thank-you to him for taking care of things!

So, I can now do all the things I couldn't do for over a month. I am so overdue on all those Facebook requests, e-mails that I needed to reply to that I didn't want to from my phone (takes too long), playing online word games, getting reconnected to WebCT for my MA at Wilkes, doing work from home, blogging, and more. I've managed to do some blogging from wi-fi hotspots, but no much else.

And the funny thing is- I am so tired from last night that I really want to take a nap instead of play online....

1 comment:

Old Bogus said...

A month?!! I'd die! Three days and I'm a basket case! There are many things one can only do from home because of all the crap stored on the local drive.

I travel and connect to the web even before I unpack! But the longer the trip, the more the deferred backlog increases.

There ain't no place like home for Iway access! Congratulations! Let's hope it keeps working. (the cynical voice of experience)